Frequently asked questions
FAQs
What size am I?
We recommend going by usual size for clothing. However, please look out for our size guides in our product descriptions for more specific measurements as they may vary.
Can I return my Saint Vercetti items?
No, we currently do not accept returns for safety reasons.
How do i wash my Saint Vercetti items?
We recommended you wash them cold, However, item care varies depending on the product so please look at the particular product description for more info.
How long is shipping?
Standard Shipping - 3-5 working days
Express Shipping - 1-3 working days
International Shipping - 5-9 working days
Do you offer Refunds?
We currently do not accept refunds for safety reasons.
How can I tell if my Saint Vercetti item is real?
All our items are dispatched via Royal Mail and obtain unique attributes. If you are uncertain of your items authenticity you should email us at infosaintverc@gmail.com and expect a reply in up to 4 working days. (This only applies to SAINT VERCETTI items that are sold via this website).
Terms
All items are shipped from the UK via Royal Mail. Upon dispatch, you should expect the item to arrive within 1-3 working days. All items are made-to-order, meaning they are made as after you order. The average production, packing, and shipping of majority of item(s) may take up to 3-10 working days. However, some specific items (e.g. accessories) have different processing, packing, and shipping times, meaning they may arrive earlier or later. These delivery times will be included in the item(s) description.
Standard Shipping - 3-5 working days
Express Shipping - 1-3 working days
International Shipping - 5-9 working days
Once your order is confirmed, we are no longer able to alter the delivery address under any circumstances.
If, for some unknown reason you receive a defective or damaged item (meaning holes, scratches, rips, or unintentional stains), please email infosaintverc@gmail.com with your order number and picture(s) of the defects & damages within 1 day of receiving the item so we can assess how to proceed with the situation.
At Saint Vercetti, authenticity is one of the most admired & cherished aspects of our brand. Therefore, to maintain its authenticity, we have created a way to authenticate items and determine whether an item is real.
If you are unsure whether your item is real.
Email: infosaintverc@gmail.com
Send an email attaching a photo of the Saint Vercetti item focusing on the areas you believe to be fake on the Saint Vercetti item you purchased via other e-commerce platform other than us. We usually reply within 3 working days. However, please allow up to 4 working days for a response on whether the item is real.
If you receive an item that isn't dispatched by us please feel free to email us a photo of the Saint Vercetti item and send us an image of the sellers account profile. This prevents items from being resold to other parties via other e-commerce platforms.
SAINT VERCETTI is produced exclusively for the personal wear and it is not permitted to be sold by any other parties. If you aware of individuals defying this please free feel to contact us via Email, Instagram, Twitter & other social platforms we operate.